Jewelry Repairs / Exchanges / Returns

All jewelry worn with care, will look beautiful for years.  Each Cassiano Designs piece is handcrafted and inspected for quality before shipping, however, it is possible to receive a damaged item.  For this reasons, it is important to open and inspect your items as soon as you receive them.  Please notify us within (3) business days of receiving your package if there is anything wrong with your order. We cannot honor outside of the time frames stated within these policies.

EXCHANGES:

Exchanges are available as we want you to be completely happy with your Cassiano Designs Jewelry.  You have (7) days from the time your receive your jewelry to exchange or return.  For both exchanges and returns, shipping costs to return your item(s) is your responsibility and must be sent with tracking.  Tracking requirements are required for both your safety and assurance. 

To qualify for an exchange, you must notify us within (7) days from the time you receive your order. All item(s) returned for an exchange or return must be in unworn, undamaged and in an unaltered condition. Please mail the item(s) back, being sure to include a copy of your invoice, and indicating your request for an exchange.  We will contact you as soon as we have received the returned item(s) to order your new jewelry designs.  Please save your tracking number, as we cannot process any exchanges that are lost in transit or do not make it to me for any other reason. Shipping charges are not refunded.

REPAIRS:

If you find that your jewelry needs repaired, we offer repairs for the first 30 days, free of charge, for basic repairs such as shorten chain length, jump rings and minor adjustment.  After 30 days, we are happy to complete repairs.  Some repairs will incur a minimal charge.  This cost will range from $10.00 and up depending on the needed repair.  Please contact us with questions and/or need for repairs, as we will gladly take care of you and your jewelry.

GIFT EXCHANGES:

All gifts returned for an exchange must be in unworn, undamaged, and in an unaltered condition. If you are the recipient of a gift that you would like to exchange, please contact us within (7) days, requesting an exchange and we will happily assist you and collect all necessary information to process the return of the item(s). We will contact you as soon as we have received the returned item(s) in the mail to walk you through ordering your new jewelry designs. Please save your tracking number, as we cannot process any exchanges that are lost in the mail or do not make it to us for any other reason. Shipping costs will not be refunded.

 

RETURNS: 

Returns are available as we want you to be completely happy with your Cassiano Designs Jewelry.  You have (7) days from the time your receive your jewelry to exchange or return.  For both exchanges and returns, shipping costs to return your item(s) is your responsibility and must be sent with tracking.  Tracking requirements are required for both your safety and assurance.

To ensure that you will receive your refund, jewelry must be returned in unworn, undamaged and in an unaltered condition. Shipping charges will not be refunded for returns.  However, if your return is the result of a defect on our behalf, your return shipping charges will be happily refunded. If you need to return an item please contact us at hello@cassianodesigns.com with the following information:

1. What item(s) you would like to return and the reason. 

2.  Make sure to include your order number or include a copy of your invoice.

3. Please follow up with the tracking number once you mailed the package. We cannot issue refunds on items that are lost in transit or do not make it to us for any reasons.

We will process your return and notify you via email within (3) business days of receiving it.

 

Mailing address for EXCHANGES/ RETURNS with Tracking to:

Cassiano Designs  2431 LaCosta Avenue Unit D Carlsbad, CA 92009

Left Continue shopping
Your Order

You have no items in your cart