Jewelry Repairs / Exchanges / Returns
All jewelry worn with care by you, will wear beautiful for years. Though each piece is inspected for quality before shipping, it is possible to receive a damaged item. For these reasons, it is important to open and inspect your items as soon as you receive them. Please notify us within (3) business days of receiving your package if there is anything wrong with your order. We cannot honor outside of the time frames stated within these policies.
Returns/ Exchanges are available as we want you to be completely happy with your new Cassiano Designs Jewelry. You have (7) days from the time your receive your jewelry to let us know if you would like to exchange or return. For both exchanges and returns, shipping costs to return your item(s) is your responsibility and must be sent with tracking. This is required for both your safety and assurance.
If you find that your jewelry needs repaired, we offer repairs for the first 30 days, free of charge, for basic repairs such as shorten chain length, jump rings and minor adjustment. After 30 days, we are happy to complete repairs. Some repairs will incur a minimal charge. This cost will range from $10.00 and up depending on the needed repair. Please send us a note in Contact should you have any questions and/or need for repairs, as we will gladly take care of you and your jewelry.
To qualify for an exchange, you must notify me within (7) days from the time you receive your jewelry. All item(s) returned for an exchange must be in unworn, undamaged and in an unaltered condition. Please mail the item(s) back, being sure to include a copy of your invoice, and indicating your request for an exchange. We will contact you as soon as we have received the returned item(s) to order your new jewelry designs. Please save your tracking number, as we cannot process any exchanges that are lost in transit or do not make it to me for any other reason. Shipping charges are not refunded.
All gifts returned for an exchange must be in unworn, undamaged, and in an unaltered condition. If you are the recipient of a gift that you would like to exchange, please contact us within (15) days, requesting an exchange and we will happily assist you and collect all necessary information to process the return of the item(s). We will contact you as soon as we have received the returned item(s) in the mail to walk you through ordering your new jewelry designs. Please save your tracking number, as we cannot process any exchanges that are lost in the mail or do not make it to us for any other reason. Shipping charges are not refunded.
To ensure that you will receive a refund for your return, the jewelry must be returned in unworn, undamaged and in an unaltered condition. Shipping charges will not be refunded for returns. However, if your return is the result of a defect on our behalf, your return shipping charges will be happily refunded. If you need to return an item please send us a note, letting us know which item(s) you would like to return and why, making sure to include your order number. When sending your return, please include a copy of your invoice. Please save your tracking number when shipping your return, as we cannot issue refunds on any returns that are lost in transit or do not make it to us for any other reasons. We will process your return and notify you via email within (3) business days of receiving it.
Send exchanges/returns via USPS or UPS with Tracking to:
Cassiano Designs 924 Tide Court Carlsbad, CA 92011